How we handle your enquiry.
Information about the details collected through the website and their use.
Notice version: 8 October 2026.
Information you provide
The enquiry form collects contact details, destination, visa route, country of origin, nationality, language preferences, current location, appointment preferences and previous application history. Service-specific forms may also collect birth date, professional and educational background, a résumé, education certificate, DV photo, family circumstances and study plans. Your consent, enquiry reference and submission date are stored with the enquiry.
How your information is used
Global Outset uses this information to review your enquiry, contact you about your plans, and discuss the relevant visa or education preparation support. Form consent covers contact about the enquiry and is not consent to marketing.
Storage and access
Enquiries, case decisions, messages, appointments, billing records and workflow history are stored in the website’s database. Clients can access cases linked to their own account. Email updates may be queued for delivery by the configured mail service. The administration dashboard requires staff authentication. Authorised staff can review enquiries, update their status, export records and delete them when no longer needed or in response to a verified privacy request.
Essential cookies and abuse prevention
The website uses an essential session cookie to protect forms and the administration area. It does not use advertising or analytics cookies. Short-lived abuse-prevention counters use a keyed hash derived from the connection’s IP address; raw IP addresses are not stored in those counters.
Sensitive documents
Service-specific uploads and documents requested within your signed-in case workspace are stored outside the public website folder. Authorised staff and the case’s linked client can download them after authentication. Do not include banking information or medical records in an enquiry. The team can request additional documents in your case workspace.
Your enquiries and privacy requests
Contact Global Outset to ask about access to, correction of, or deletion of your enquiry. Include your reference number where possible. The team may need to verify your request before changing or disclosing a record.
Use the contact page to submit a privacy-related enquiry.
External resources
Country pages may link to government websites. Those sites operate independently and have their own privacy notices.